Contact & Support
All support goes to one inbox, support@pubmonitor.com. A subject prefix such as [Billing] or [Bug] helps sort your request.
Updated May 3, 20261. Customer Support
Email is the only support channel. Replies usually come within 48 business hours; billing disputes can take up to 5 business days.
2. Billing & Refund Help
For invoices, payments, refunds or subscription changes, email support@pubmonitor.com with the subject prefix [Billing].
- Response: within 48 business hours; refund decisions within 5 business days
- Refund eligibility & process: see our Refund Policy
- Payments are processed by Creem or Stripe (shown at checkout). Receipts come from that processor; Creem sends them from
no-reply@creem.io
3. Bug Reports & Feature Requests
Email support@pubmonitor.com with the subject prefix [Bug] or [Feature].
- Include: URL where the issue occurs, browser + OS, steps to reproduce, expected vs actual behavior
- Response: within 48 business hours
4. Disputes & Chargebacks
If a charge looks wrong, email us before contacting your bank. A chargeback filed without contacting us first may suspend the account while the dispute is investigated. See Refund Policy § Chargebacks for details.
5. Working Hours, Status & Mailing
Support is answered Monday to Friday, roughly 9:00–18:00 UTC+9 (Asia/Tokyo). Mail sent outside those hours is answered the next business day.
If the site appears down or you encounter persistent errors, email support@pubmonitor.com with the URL, approximate time the issue started, and any error message displayed.
PubMonitor is run by an individual operator, has no public office address and does not accept postal mail. Use support@pubmonitor.com for everything. For the billing entity on a paid order, see the receipt from Creem or Stripe, or email us with your order ID.
6. Privacy & Legal
For privacy-related requests (data access, deletion, export), see our Privacy Policy or email support@pubmonitor.com with subject [Privacy]. For terms of service questions, see our Terms of Service.